COVID-19 has amplified these market frailties and consumer vulnerabilities. Over the next decade we have an opportunity to reimagine our markets; markets that are fairer, safer and more inclusive for the people that they have been established to serve.
Our consumer wellbeing research aims to better understand and reflect the outcomes we can and should strive for in effective markets. Consumer voices underpin this work towards a future that is designed collectively with policymakers and industry.