At CPRC we undertake research that provides a solid evidence base for policymakers, regulators, businesses and community sector organisations to design better policies and programs. Our library is a collection of our studies of the consumer experience in markets including energy, retirement villages and aged care home care packages.

Reports & Submissions

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Online reviews: a guide not a gospel

Discussion paper: But are they any good?

Report: Five Preconditions of Effective Consumer Engagement

Report: Building Customer Trust

Submission to the Essential Services Commission’s Competitiveness Review

Submission to the Review of Retail Grocery Industry (Unit Pricing) Code of Conduct

Submission to ESC’s Helping customers engage confidently in the retail energy market: Draft decision

Submission to the Consumer Safeguards Review Part B – Reliability of services Consultation Paper